Summary
Experienced Software Engineer, Architect, and Team Lead with over 10 years in full-stack development and 5+ years leading teams through successful product lifecycles. Skilled in guiding projects from vision to deployment, selecting technology stacks, and building scalable solutions. Delivered AI, mobile, and payment systems that have generated millions in revenue and cost savings.
Experience
Legacy-to-Web Rewrite2024
Led rewrite of MACC’s core desktop system into a modern
Angular/C#/Docker web platform. Trained 11 developers
with no prior web experience and delivered an MVP with 90% parity
in 11 months. Leveraged AI heavily to accelerate development,
saving over 4,000 development hours. The modernization involved
migrating 1.5M+ lines of legacy code, 2,000+ screens, and 1,200+ tables.
The new platform is now the foundation for all future MACC products.
codeAngular, .NET 8, Azure, Docker, Langchain
AI Agent Rollout 2023
Built a production-ready AI agent trained on 1M+ words of internal help documentation and can create tickets, update records, and generate reports. Integrated into MACC support workflows to assist CSRs and clients in real-time. Reduced inbound support volume by 23% globally (up to 90% in targeted departments) and helped launch a new AI-enhanced support tier.
code Python, LangChain, LangGraph, Azure OpenAI, PGVector
Payment System Overhaul 2020
Modernized payment integration using Paymentus, including EMV, ACH, PDF billing, and real-time receipt delivery. Drove full SSO integration and compliance and built tooling to speed up migrations. System live at 200+ billing companies with full adoption expected by 2027. Generated $1.68M in profit sharing in 2024 alone.
code .NET Core, REST APIs, SSO, Paymentus SDK
Mobile Field Tech App 2017
Designed and developed a field technician app using Angular + Electron with full offline sync support. Adopted by 800+ technicians across 230 client companies. Reduced missed service orders by 40% and improved average task completion speed by 25%.
code Angular, Electron, SQLite, IndexedDB, C# API
Help Desk Modernization 2019
Replaced a commercial platform with a custom-built time tracking and onboarding tool used daily by 100+ staff. Saved $130K annually.
code .NET Core, SQL Server, C#
Teach a range of technology courses including AI & Machine Learning, Advanced SQL Server, Mobile App Development, and Dynamic Web Applications.
Designed and developed CCC’s first AI & Machine Learning course, covering prompt engineering, model training, LangChain, LLM APIs, and responsible AI use. Provided all lectures, hands-on labs, assessments, and industry case studies.
Education
Received IT Honor Student Award for outstanding academic
performance.
GPA 4.0
Skills
Architecture & Cloud
- cloud Azure (App Services, AI Foundry, VMs, Functions, AD\Entra)
- architecture Microservices, Serverless, Enterprise Patterns
- bar_chart System Scalability, API Design, Cloud-Native Apps
DevOps & Automation
- build_circle Docker, Containers
- sync CI/CD, GitHub Actions & Workflows
AI & Integration
- psychology OpenAI, LangChain, PGVector, LLMs
- security SSO, MFA, WorkOS, Paymentus
Languages & Frameworks:
Talks & Recognition
Invited speaker at MACC’s MBTC Conference, leading a discussion
on enterprise AI adoption. Presented on current R&D initiatives,
including future applications of AI within our platform and
practical advice for leveraging AI in telecom business
operations.
link
View LinkedIn Post
Selected from 200+ submissions by Harris Computer to present at the AI Principals Showcase. My AI assistant demo featured early adoption of Retrieval-Augmented Generation (RAG) and proprietary techniques for improving answer accuracy.